Try this Best Course of Action in Email Support
Email support best practices are essential to get a competitive advantage by providing best-in-class professional email assistance.
Having a Good Email Support Practice can Make the Difference. Know How
The advantage of email support is its asynchronous nature. Which allows the customer to relax and to focus on important areas of their work.
Email Support and its Importance
Email Support is a useful customer care channel and it is important because of the convenience of using it.