Factors that Influence Customer Satisfaction : 1. Accessibility 2. Empathy 3. Response Time 4. Personalization 5. Convenience 6. Value 7. Simplicity 8. Quality 9. Reasonable Prices 10. Appreciation 11.Loyalty Programs 12.Community
Effective use and management of technology resources, including software and tools, will result in a variety of services and experiences that will increase customer happiness and loyalty.
The difference between intelligent questions and stagnant scripts in successful telemarketing. Successful telemarketing; There are few things more annoying than answering the telephone only to hear the caller begin reading from a pre-prepared script.
People of all ages using social media has presented organisations with chances for crisis communications as well as difficulties. Social media can be a useful tool for crisis management and real-time interaction with clients and staff. On the other hand, corporations are more susceptible to significant reputational harm due to the swift message dissemination through social media.
Respond to the comment as quickly as you can; express regret; and have a private discussion about the issue. Thank them for their input and inquire about how you can assist.