Live chat is a critical part of a successful customer service toolkit, providing a platform to communicate with customers in real-time and boosting satisfaction levels.
Phone Support allows for much more intuitive and nuanced conversations. Live Chat is a great option for handling small user’s requests and customer inquiries, but when issues become much more advanced and complex they need to be escalated to a more efficient means of communication. Phone support enables agents to handle these advanced problems by facilitating an in-depth conversation.
This is to maintain a high level of client satisfaction. In this post, you’ll learn more about how to migrate to a human chat operator and when to do so.
While reading numerous papers or hearing from customer service gurus and trainers, you may have come across the word “empathy” several times. In this context, empathy refers to a company’s courteous demeanour and sympathetic response to its clients. It is one of the foundations of excellent customer service and can be regarded essential for a…