Another important step is to find the correct transcription company. Examine various businesses to see how they handle client information. You might ask the company to share its internal operating rules for handling client data.
A perfect corporation would have implemented a strict data security strategy across the board. Client data, for example, should be protected from being copied to portable devices by security constraints.
Finding a Partner You Can Trust
Strong security procedures and proper shielding technologies can help your company avoid a data leak. In addition to negotiations and theft detection, if you engage with a transcription service provider who has adequate data security measures, information and confidential data about your clients may be released to your competitors. The data revealed can also aid your competitive carriers who are on the other side of a claim negotiation. If you find a trustworthy partner, you can avoid this in the first place.
Consider These Factors Before Hiring a Transcription Service
When considering transcription service companies, there are a few things to keep in mind. Before you decide to outsource your job, it’s critical to assess how well your transcription service meets each of the following requirements.
Quality and Accuracy
Before they reach you, it’s critical that your transcriptions are of the greatest possible quality, properly proofread, and error-free. To be sure, request a sample so you can assess the quality before committing to a service.
Make sure you know what the industry’s typical transcribing rate is and compare pricing from a few different service providers. Make sure you strike a decent balance between quality and price, without sacrificing quality to save money.
While you may not want a high volume of transcription right immediately, make sure the business you hire can scale up if necessary. They should have enough in-house resources to handle bigger volumes as necessary, reducing the risk of poor transcribing quality at the same time.
You should also check these team members’ unique talents, such as English language skills, listening and typing skills, and so on. Credential requests and a sample project can be used to verify this.
Project Management for Large Assignments
Make sure the team you recruit has in-house project management to avoid spending more time managing resources than you want. Instead of dealing with each transcriber on their job, clients should deal with a single point of contact.
While it’s wonderful to hear that your transcription will be completed fast, be sure the service provider’s estimations are accurate. Estimates that are too good to be true will either be overlooked or result in lower-quality services from several providers. A professional transcribing service will inform its customers about return times and prices based on the elements that influence the transcription process.
Security and Confidentiality
Finally, it’s critical to safeguard the confidentiality of your transcriptions and recordings at all times. You want to know that your data will be protected with file transfer protocols during the project, as well as for long-term storage. To protect your data, this should include a confidentiality agreement with the provider.
Turnaround time for my transcript
Understanding the transcription process will help you better appreciate the difficulties of producing a transcript on time. Turnaround time varies widely among transcription companies, ranging from a few hours to many weeks, depending on their internal criteria.
Are there any hidden charges?
Because of added expenses, a company’s claimed pricing for transcription work may differ from the real price.
Will i get personalized customer service?
Customers want to know that they are being treated nicely and that they are getting the best service available. It’s ideal to provide a tailored customer service experience with representatives who understand and respond to their clients’ demands.
Finding a company that satisfies the bar for all of the aforementioned criteria is tough. As a result, you might want to explore outsourcing your transcription needs to a specialised source who can meet them quickly and effectively, regardless of location.